HeatWave Mobile Sauna Delivery in Denmark

Renting sauna trailer from Heatwave.nu is done according to the rental conditions below. It is the tenants own responsibility that these are read and understood prior to entering into a lease.



1. Booking and Payment



The sauna cabin is booked through the website (www.heatwave.nu). Afterwards, booking is being accepted or denied. Booking can be denied if information required for booking is incorrect or customers conditions(location, health conditions) are not suitable for use of this service. In case of denial, full refund will be transferred back.



No deposit is paid. Any damage to sauna or equipment will be investigated and settled after the use of service.



All prices are incl. 25% VAT.



Payment is made in advance when booking the sauna trailer and the rental agreement is only valid when payment has been made.



Payment is made in booking flow or by transfer to Nordea Bank : Reg .: 2360 Kontonr. 6288578743



2. Cancellation of order



If reservation is cancelled in advance(more than 14 days prior booked time), then Heatwave.nu will charge the customer 500DKK



If reservation is cancelled within 14 days before booked time, then customer will not receive the paid amount back



3. Pickup / Delivery



Heatwave.nu takes care for delivery and collection of sauna trailer within the borders of Sjælland without any external costs, but, outside borders of Sjælland, amount for delivery will be calculated regarding the situation and conditions.



4. Submission



Time and location for sauna trailer is agreed upon booking.  Sauna has to be used by following the instructions and in case of a misunderstanding customer has to make sure by contacting Heatwave.nu.



After the use, the room of sauna can stay dirty, but, if it will be cleaned, it will be just appreciated!



5. Delayed delivery or cancellation from Heatwave.nu



In case of delayed delivery (more than 30 minutes), Heatwave.nu is obliged to inform the customer and offer 50% discount for current booking.

Alternatively, in this case, the customer can choose to cancel the booking completely free of charge.



If Heatwave.nu (for example due to a breakdown) has to cancel a confirmed booking, the customer is granted a gift certificate giving the right to rebook the Sauna cabin on any other date and time without any charges.



6. Insurance, liability and damages



Heatwave.nu assumes no liability under any personal injury, material damage or other damage that may occur during the event. The tenants and participants have a responsibility to look after each other.



The sauna trailer is covered by insurance and liability.



It is the tenant's responsibility to ensure that the use of the sauna cabin is in accordance with the instructions provided and accepted. If this is not done and this causes a defect, the tenant shall be liable for damages incurred by the sauna cabin and charged for the repair afterwards.



In case of accidents and injuries, contact Heatwave.nu immediately by phone (+45)60906052



7. Complaints



If the tenant (or the tenant suspects) that there is a fault in the rented equipment, please always call the Heatwave.nu immediately. Heatwave.nu will here advise on how the case should be handled.



Heatwave would like to receive feedback from customers, as the dialogue with our tenants provides an opportunity to improve service and products.



8. Gift Certificates



Gift certificates cannot be used with other discount agreements.

Only 1 gift certificate can be used per customer / rental.

Gift certificates cannot be redeemed for cash.

Issued on request and is valid for 2 years starting from the day when payment has been received.

Gift certificates are issued either by competition or can be purchased as value gift cards.



9. General reservations



The above information is updated on an ongoing basis, which is why we reserve the right to make any changes, entry errors, price and tax increases, as well as restrictions imposed by authorities that may be detrimental to our customers.



I confirm that I have read, understood and agree to the terms and conditions.